Jobs

• Application Tester
  Responsibilities
  1. Testing online insurance application forms in English from a customer’s perspective
  2. Filing defects found during testing and working with related persons to solve them
  
  Qualification
  1. Bachelor or above
  2. CET6 or equivalent is required
  3.Strong ability of written English
  4.Experience with MS office software
  5.Detail-oriented, team player
  
• Content Specialist
  responsibilities
  1.Work with US Sales director to add new carriers and products onto the live website
  2. Work with the team-mates in the States to maintain existing carrier products by communicating and assigning the ever changing content requirements to internal cross-functional departments
  3. Take initiative in work flow control, help Application Specialist, Developer and QA to better understand carriers’ requirements and address their questions in a timely manner
  
  Qualification
  1.BA/BS degree or above
  2. Outstanding English reading and writing skills, TEM-8 or equivalent
  3.Perfect timing, carefulness, nice coordination and strong communication skills
  4.Insurance experience preferred
  5.More than 2 years’ working experience
  
  
• Staff Product Manager

  Location: Xiamen

   

  Company Description:

  eHealth China (Xiamen) Technology Co., Ltd. (eHealth China) was established in Xiamen, China in 2003, as a wholly owned foreign enterprise operating in China. eHealth China is a wholly owned subsidiary of eHealth Inc.

   

  eHealth, Inc. headquarters in Silicon Valley in the United States. As the country’s largest online health insurance platform, eHealth, Inc. is an internet and technology company that makes it easier for everyone to find affordable, quality health insurance, every day.

   

  Through eHealthInsurance.com, eHealth has helped over 5 million Americans find the quality health insurance products that best meet their personal needs and budget. eHealth gives customers all the tools they need to make shopping for plans simpler, more pleasant, and more productive.

   

  The Team

  You won’t be alone on the Product team. We have decades of experience on the team in both Xiamen and US offices. You have lots of opportunities to work with world-class product managers in Silicon Valley, who joined us from a range of leading companies such as Amazon, Apple, Disney, IAC, Hallmark, Macy’s, Walgreens, Jawbone, and more.

   

  We provide a highly customer-centric, team-oriented environment in our offices with a culture that:

  · demands authentic empathy for our customers

  · is excited by the business mission of the company

  · runs on collaboration with other disciplines

  · requires you to come up with ideas on your own

  · has strong and opinionated leadership pushing the department to evolve

  · supports PMs in having long and passionate careers

  · recognizes the need to have a balanced life that includes family, friends, health and wellness

  · demands authenticity

  · seeks to humanize technology in a most challenging product category

   

  Position Summary

  We are looking for an experienced Product Manager. The successful candidate will be responsible for building platform products that work for multiple business units’ customer facing products and external partners.

   

  What you’ll be doing

  · Work collaboratively with other product managers, architect designers and developers to make scalable platform service that work for multiple business units’ consumer facing products and even for external partners

  · Develop, prioritize, and manage product roadmap/backlogs and stakeholder requests

  · Pitch product ideas to cross-functional groups

  · Write product specs and user stories

  · “Own” your work and be a leader at the company

  · Track and measure the success of your products

   

  Basic Qualifications:

  · 8+ years product management experience

  · Ability to lead projects and work in a cross functional team environment

  · Proven track record of taking ownership and driving results on projects

  · Strong strategic thinking and prioritization skills

  · Details oriented, willing to get down to every level of details

  · Excellent oral and written communication skills in English

  · Customer centric thinking

   

  Preferred Qualifications

  · Has engineering background

  · Has project management skills

  · Experience delivering complex products via Agile / Scrum development processes

• Staff Technical Project Manager
  Job Description
  1. Responsible for the overall planning, execution, and completion of eHealth Technical projects in an agile environment, ensuring company initiatives and commitments are met
  2. Manage scope, timeline, and resources for each project and be able to hold others accountable
  3. Regular reports for external partners and for internal communications；
  4. Facilitating the scrum ceremonies （Daily Scrum, Planning, Review meeting, Retrospective meetings, etc）；
  5. Managing the product and the Sprint backlog together with product owner and engineer owners；
  6. Build strong relationships and work collaboratively with cross functional teams from business and technology
  7. Identify key issues, risks, and mitigation plans and be able to resolve issues and/or implement mitigation；
  8. Support on defines and maintains standards for program/project management within the organization；
  9. Support TPM as a group on leading the agile transformation in the organization；
  10. Coaching on Agile principles
  
  Essential skills
  1. Experience on agile project management/Scrum master；
  2. Technical experience in dev/QA of Java application （e.g. Spring MVC, Struts, JSP, Tomcat , Web Services, Ruby, etc.）, understand the architecture/framework of the application；
  3. Excellent in verbal and written communication skills in English；
  4. Strong organizational and problem-solving skills；
  5. Proactive, self-motivated professional who takes pride in his/her work；
  6. Bachelor or above degree in Computer Science, Information Systems, or similar or demonstrated professional experience；
  7. 5+ Years’ experience on Internet/Software Industry, 3+ years’ experience on project management.
  
  Other skills preferred
  1. Certificated Scrum Master/Certificated Scrum Product Owner；
  2. PMP （Project Management Professional） certificated by PMI；
  3. Knowledge on PCI compliance/CentOS benchmark/Mars-E etc.；
  4. Experience in the e-commence Industry 
• Senior Software Engineer
  Responsibilities
  1. Take charge of the development of a whole module.
  2. Learn the applications of other lines independently and warm up quickly to play as major contributor.
  3. Discuss with PM/Architect/Other engineers directly to sort out some requirement/technical design questions.
  4. Trouble shoots QA/CM/PROD issues which are hard to reproduce.
   
  Qualification
  1. 2+ years’ experience of web development. (Reference).
  2. Play as key engineer in 2+ delivered projects which last more than half year.
  3. Skilled in Java, javascript, node.js and popular frameworks like struts 2, spring, backbone.js/angular.js.
  4. Skilled in relational database like oracle/mysql and nosql is plus.
  5. Solid attitude regarding development quality.  
  6. Good English reading/writing skill.
  7. Basic English speaking/listening skill.
  
• QA Engineer
  Responsibilities
  1. 參與美國矽谷互聯網軟件産品測試的全流程， 負責中型到大型網站底層基礎架構系統級别測試，包括軟硬件架構的更新，新架構的引入等。對完整軟件生命周期關鍵點進行質量把關。  
  2. 針對關鍵質量風險點進行技術分析和讨論，牽頭開展相關測試, 包括制定測試計劃及用例，協調測試資源，構建測試環境，執行集成測試，回歸測試， 發布支持測試，探索性測試等。
  3.熟練使用公司自動化測試平台、性能測試平台、安全測試平台、持續集成平台，可配合進行性能，安全和自動化測試。  需要時可能參與産品線特色化的測試策略制定和測試執行， 以及現有平台的增強，編寫新自動化測試套件及工具等。
  4.保證被測系統的質量，并通過測試流程和方法創新，努力提升研發的質量和效率。
   
  Qualification
  1.理工科、計算機或其他相關專業本科及以上學曆
  2. 1-3年及以上測試或開發經驗，有互聯網電子商務技術性測試或開發經驗者優先。
  3.熟悉測試理論與測試方法，對互聯網質量保證領域有強烈的興趣和熱情，能主動進行技術鑽研。
  4. 具備一定的編程能力，較熟悉Java/C/C++或各類腳本語言中一種。 有Java, Shell或Python/Ruby/Go, Javascript, Selenium WebDriver等使用經驗者優先。
  5. 了解Linux或Unix ，數據庫原理和操作及Web基礎架構知識如 J2EE, Tomcat, Apache， HTTP/SSL協議, Cookie/Session 者優先。 
  6. 流利的英文讀寫能力，良好的聽說能力，CET-4及以上或同等能力。
  
• Customer Service Rep
  Customer Service Rep
   
  Responsibilities
  1.Support corporate call center operation
  2.Maintain and update customers‘ database
  3.Correspond with customers via email
  4.Correspond with insurance carriers via email
  5.Note: all documents, emails are in English
   
  Qualification
  1.BA （TEM 8 or equivalent）
  2.Good logic thinking and communication skills
  3.Ability to comprehend and process letters/reports accurately （in English）
  4.Ability to prioritize tasks and exercise good time management to meet individual and team goals；
  5.Skilled in software such as Microsoft Word； Outlook； Excel；
  6.Willingness to work overtime during holidays （including Spring Festival and National Holidays） 
  7.Team player； detail-oriented； well-organized； patient； responsible and receptive to changes；
  
• Chat Operator(Night shift)
  Position Summary
  This position will assist customers with claims and/or billing issues； inform applicants/customers of underwriting process times, and policy benefits, and acts as the primary point of contact between applicants/customers and health insurance carriers. This person will be responsible for maintaining the highest level of customer service with eHealthInsurance customers.
  
  Responsibilities
  1.Assist inbound customer chat including but not limited to helping customers navigate the web site, understand and explain the application process.
  2.Identifying potential issues that adversely affect our customers and reporting them immediately. 
  
  Qualification 
  1.Excellent communication and customer relationship skills
  2.Must be a motivated self-starter and able to work independently
  3.Demonstrated analytical and problem solving skills
  4.Knowledge of Windows, Microsoft Office （Word, Excel, and PowerPoint）, excellent keyboard skills
  5.A major in English （TEM 8）
  6.Excellent verbal and written English communication skills
  7.Adheres to production/performance standards
  8.Team player, focused on results
  9.Must be available for night shift which could include but not limited to Saturday’s, Sunday’s, holiday’ evenings and night shifts

• Application Tester
  Responsibilities
  1. Testing online insurance application forms in English from a customer’s perspective
  2. Filing defects found during testing and working with related persons to solve them
  
  Qualification
  1. Bachelor or above
  2. CET6 or equivalent is required
  3.Strong ability of written English
  4.Experience with MS office software
  5.Detail-oriented, team player
  

• Content Specialist
  responsibilities
  1.Work with US Sales director to add new carriers and products onto the live website
  2. Work with the team-mates in the States to maintain existing carrier products by communicating and assigning the ever changing content requirements to internal cross-functional departments
  3. Take initiative in work flow control, help Application Specialist, Developer and QA to better understand carriers’ requirements and address their questions in a timely manner
  
  Qualification
  1.BA/BS degree or above
  2. Outstanding English reading and writing skills, TEM-8 or equivalent
  3.Perfect timing, carefulness, nice coordination and strong communication skills
  4.Insurance experience preferred
  5.More than 2 years’ working experience
  
  

• Staff Product Manager

  Location: Xiamen

   

  Company Description:

  eHealth China (Xiamen) Technology Co., Ltd. (eHealth China) was established in Xiamen, China in 2003, as a wholly owned foreign enterprise operating in China. eHealth China is a wholly owned subsidiary of eHealth Inc.

   

  eHealth, Inc. headquarters in Silicon Valley in the United States. As the country’s largest online health insurance platform, eHealth, Inc. is an internet and technology company that makes it easier for everyone to find affordable, quality health insurance, every day.

   

  Through eHealthInsurance.com, eHealth has helped over 5 million Americans find the quality health insurance products that best meet their personal needs and budget. eHealth gives customers all the tools they need to make shopping for plans simpler, more pleasant, and more productive.

   

  The Team

  You won’t be alone on the Product team. We have decades of experience on the team in both Xiamen and US offices. You have lots of opportunities to work with world-class product managers in Silicon Valley, who joined us from a range of leading companies such as Amazon, Apple, Disney, IAC, Hallmark, Macy’s, Walgreens, Jawbone, and more.

   

  We provide a highly customer-centric, team-oriented environment in our offices with a culture that:

  · demands authentic empathy for our customers

  · is excited by the business mission of the company

  · runs on collaboration with other disciplines

  · requires you to come up with ideas on your own

  · has strong and opinionated leadership pushing the department to evolve

  · supports PMs in having long and passionate careers

  · recognizes the need to have a balanced life that includes family, friends, health and wellness

  · demands authenticity

  · seeks to humanize technology in a most challenging product category

   

  Position Summary

  We are looking for an experienced Product Manager. The successful candidate will be responsible for building platform products that work for multiple business units’ customer facing products and external partners.

   

  What you’ll be doing

  · Work collaboratively with other product managers, architect designers and developers to make scalable platform service that work for multiple business units’ consumer facing products and even for external partners

  · Develop, prioritize, and manage product roadmap/backlogs and stakeholder requests

  · Pitch product ideas to cross-functional groups

  · Write product specs and user stories

  · “Own” your work and be a leader at the company

  · Track and measure the success of your products

   

  Basic Qualifications:

  · 8+ years product management experience

  · Ability to lead projects and work in a cross functional team environment

  · Proven track record of taking ownership and driving results on projects

  · Strong strategic thinking and prioritization skills

  · Details oriented, willing to get down to every level of details

  · Excellent oral and written communication skills in English

  · Customer centric thinking

   

  Preferred Qualifications

  · Has engineering background

  · Has project management skills

  · Experience delivering complex products via Agile / Scrum development processes

• Staff Technical Project Manager
  Job Description
  1. Responsible for the overall planning, execution, and completion of eHealth Technical projects in an agile environment, ensuring company initiatives and commitments are met
  2. Manage scope, timeline, and resources for each project and be able to hold others accountable
  3. Regular reports for external partners and for internal communications；
  4. Facilitating the scrum ceremonies （Daily Scrum, Planning, Review meeting, Retrospective meetings, etc）；
  5. Managing the product and the Sprint backlog together with product owner and engineer owners；
  6. Build strong relationships and work collaboratively with cross functional teams from business and technology
  7. Identify key issues, risks, and mitigation plans and be able to resolve issues and/or implement mitigation；
  8. Support on defines and maintains standards for program/project management within the organization；
  9. Support TPM as a group on leading the agile transformation in the organization；
  10. Coaching on Agile principles
  
  Essential skills
  1. Experience on agile project management/Scrum master；
  2. Technical experience in dev/QA of Java application （e.g. Spring MVC, Struts, JSP, Tomcat , Web Services, Ruby, etc.）, understand the architecture/framework of the application；
  3. Excellent in verbal and written communication skills in English；
  4. Strong organizational and problem-solving skills；
  5. Proactive, self-motivated professional who takes pride in his/her work；
  6. Bachelor or above degree in Computer Science, Information Systems, or similar or demonstrated professional experience；
  7. 5+ Years’ experience on Internet/Software Industry, 3+ years’ experience on project management.
  
  Other skills preferred
  1. Certificated Scrum Master/Certificated Scrum Product Owner；
  2. PMP （Project Management Professional） certificated by PMI；
  3. Knowledge on PCI compliance/CentOS benchmark/Mars-E etc.；
  4. Experience in the e-commence Industry 

• Senior Software Engineer
  Responsibilities
  1. Take charge of the development of a whole module.
  2. Learn the applications of other lines independently and warm up quickly to play as major contributor.
  3. Discuss with PM/Architect/Other engineers directly to sort out some requirement/technical design questions.
  4. Trouble shoots QA/CM/PROD issues which are hard to reproduce.
   
  Qualification
  1. 2+ years’ experience of web development. (Reference).
  2. Play as key engineer in 2+ delivered projects which last more than half year.
  3. Skilled in Java, javascript, node.js and popular frameworks like struts 2, spring, backbone.js/angular.js.
  4. Skilled in relational database like oracle/mysql and nosql is plus.
  5. Solid attitude regarding development quality.  
  6. Good English reading/writing skill.
  7. Basic English speaking/listening skill.
  

• QA Engineer
  Responsibilities
  1. 參與美國矽谷互聯網軟件産品測試的全流程， 負責中型到大型網站底層基礎架構系統級别測試，包括軟硬件架構的更新，新架構的引入等。對完整軟件生命周期關鍵點進行質量把關。  
  2. 針對關鍵質量風險點進行技術分析和讨論，牽頭開展相關測試, 包括制定測試計劃及用例，協調測試資源，構建測試環境，執行集成測試，回歸測試， 發布支持測試，探索性測試等。
  3.熟練使用公司自動化測試平台、性能測試平台、安全測試平台、持續集成平台，可配合進行性能，安全和自動化測試。  需要時可能參與産品線特色化的測試策略制定和測試執行， 以及現有平台的增強，編寫新自動化測試套件及工具等。
  4.保證被測系統的質量，并通過測試流程和方法創新，努力提升研發的質量和效率。
   
  Qualification
  1.理工科、計算機或其他相關專業本科及以上學曆
  2. 1-3年及以上測試或開發經驗，有互聯網電子商務技術性測試或開發經驗者優先。
  3.熟悉測試理論與測試方法，對互聯網質量保證領域有強烈的興趣和熱情，能主動進行技術鑽研。
  4. 具備一定的編程能力，較熟悉Java/C/C++或各類腳本語言中一種。 有Java, Shell或Python/Ruby/Go, Javascript, Selenium WebDriver等使用經驗者優先。
  5. 了解Linux或Unix ，數據庫原理和操作及Web基礎架構知識如 J2EE, Tomcat, Apache， HTTP/SSL協議, Cookie/Session 者優先。 
  6. 流利的英文讀寫能力，良好的聽說能力，CET-4及以上或同等能力。
  

• Customer Service Rep
  Customer Service Rep
   
  Responsibilities
  1.Support corporate call center operation
  2.Maintain and update customers‘ database
  3.Correspond with customers via email
  4.Correspond with insurance carriers via email
  5.Note: all documents, emails are in English
   
  Qualification
  1.BA （TEM 8 or equivalent）
  2.Good logic thinking and communication skills
  3.Ability to comprehend and process letters/reports accurately （in English）
  4.Ability to prioritize tasks and exercise good time management to meet individual and team goals；
  5.Skilled in software such as Microsoft Word； Outlook； Excel；
  6.Willingness to work overtime during holidays （including Spring Festival and National Holidays） 
  7.Team player； detail-oriented； well-organized； patient； responsible and receptive to changes；
  

• Chat Operator(Night shift)
  Position Summary
  This position will assist customers with claims and/or billing issues； inform applicants/customers of underwriting process times, and policy benefits, and acts as the primary point of contact between applicants/customers and health insurance carriers. This person will be responsible for maintaining the highest level of customer service with eHealthInsurance customers.
  
  Responsibilities
  1.Assist inbound customer chat including but not limited to helping customers navigate the web site, understand and explain the application process.
  2.Identifying potential issues that adversely affect our customers and reporting them immediately. 
  
  Qualification 
  1.Excellent communication and customer relationship skills
  2.Must be a motivated self-starter and able to work independently
  3.Demonstrated analytical and problem solving skills
  4.Knowledge of Windows, Microsoft Office （Word, Excel, and PowerPoint）, excellent keyboard skills
  5.A major in English （TEM 8）
  6.Excellent verbal and written English communication skills
  7.Adheres to production/performance standards
  8.Team player, focused on results
  9.Must be available for night shift which could include but not limited to Saturday’s, Sunday’s, holiday’ evenings and night shifts